Solving problems with publishing can be complicated, given that there are at least as many problems as there are web providers! Here are some questions to ask yourself:
| 1. Are you new to publishing with CSB?
CuteSITE Builder makes it very easy to publish your web site. "Publish" is what we call it when you are ready to move your created web pages from your PC to your web provider. If you have never published before, be sure to read this Trellix FAQ: Publishing to a web hosting company
| 2. Who is my web provider, and do I have all the right information required to publish?
Each web provider is slightly different, but the information you need before you start includes:
Your URL name (example: www.kwsupport.com)
Your FTP site name (example: ftp.kwsupport.com)
| 3. What is the Passive / Non-Passive option?
Most web providers use Passive FTP transfer, and that is what's selected by default in CSB. However, in a few cases, a web provider may not support Passive transfer. If so, they should tell you so, and simply click to remove (disable) this option
| 4. What is this port #21?
Just as you have many different channels on a TV or a radio, so, too, does a computer have multiple 'channels' (or ports) that it can use to talk to another computer. By default, this is port 21, and should only be changed if your web providers tells you to change it.
| 5. What if I am having problems publishing?
Second, although this is not required in order to publish with Trellix, I would suggest having an FTP utility installed on your PC. FTP stands for File Transfer Protocol, and is a method for transferring files across the Internet. Trellix uses FTP internally when you publish. Having a separate FTP utility can help you to determine if your problem publishing is with you, Trellix, or your web provider.
| 6. I'm still not getting anywhere and I still can't publish!
--Try contacting your web provider and see if there are having any current problems with their FTP server.
If you do, please don't just say: I'm having problems publishing. What's wrong?. Give us as much detail as you possibly can, including:
1. The name of your web provider
2. The version of Trellix you are using
3. Your URL or domain name
4. Tell us if this is the first time you have ever tried publishing, or if you have published in the past, and are just now experiencing problems